Eshoopit

Refund and Return Policy

Last Updated: October 23, 2025

At Eshoopit, customer satisfaction is our top priority. If you are not completely satisfied with your

purchase, we’re here to help. Please read our refund and return policy carefully for full details.

1. Return Eligibility

You have 30 days from the date you received your order to request a return.

To be eligible for a return:

1 The item must be unused, unworn, and in the same condition that you received it.

2 It must be in the original packaging with all tags, labels, and accessories included.

Certain types of items cannot be returned, such as personal care items, perishable goods, or

customized/personalized products.

If you’re unsure whether your item is eligible for a return, please contact our support team before

sending it back.

2. Return Process

1 Email us at support@dulamic.com with your order number and reason for return.

2 Our support team will review your request and provide return instructions, including the correct

return address.

3 Once your return is received and inspected, we will notify you via email about the approval or

rejection of your refund.

3. Refunds

1 Approved refunds will be processed within 5–10 business days after we receive your returned item.

2 Refunds are issued to your original method of payment.

3 Please note that shipping costs (if any) are non-refundable.

4 If your refund is delayed, please first check with your bank or credit card company, as processing

times may vary.

4. Exchanges

If you received a defective or damaged item, we will gladly send you a replacement at no extra cost.

Please contact us at support@dulamic.com with photos of the damaged or incorrect product within 7days of delivery.

5. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g.,

defective, wrong, or damaged item). We recommend using a trackable shipping method to ensure the

item arrives safely back to us.

6. Non-Refundable Circumstances

1 Items returned after 30 days from delivery.

2 Products damaged due to misuse, negligence, or improper handling.

3 Returned items not in their original condition or missing parts for reasons not due to our error.

7. Contact Us

If you have any questions about our return and refund policy, feel free to reach out to us:

Email: support@dulamic.com

Phone: +1 302-208-6047

Address: 111B South Governors Avenue, Ste 37314, Dover, DE 19904, USA